This policy applies to you if you use bpanthers
This Privacy Policy applies to all visitors and registered members of the bpanthers platform, including the bpanthers website and any associated mobile-optimised service. It covers all personal data collected through your interaction with bpanthers — from browsing to registering, depositing, playing, and withdrawing. Using the bpanthers platform means you have read and understood this policy.
bpanthers operates the online gaming platform accessible at bpanthers.best. For the purposes of this Privacy Policy, bpanthers is the data controller responsible for the personal information collected from members and visitors in the Philippines.
As the data controller, bpanthers determines the purposes and means of processing your personal data. Where we engage third parties to process data on our behalf — such as payment processors or identity verification providers — those parties act as data processors and are bound by confidentiality and data protection obligations consistent with this policy.
If you have any questions about how bpanthers handles your personal data, you can contact us at any time at support@bpanthers.best.
bpanthers collects personal data through several channels. Here is a breakdown of the categories of information we collect and the primary source of each:
| Data category | Examples | Primary source |
| Identity data | Full name, date of birth, nationality, government ID number | Registration and verification forms |
| Contact data | Email address, mobile number, residential address | Registration form |
| Verification documents | Photo ID, proof of address, selfie verification | KYC verification process |
| Financial data | Payment method details, transaction history, wallet identifiers | Deposit and withdrawal processes |
| Gaming activity data | Wager history, game sessions, win and loss records, bonus usage | Platform activity logs |
| Technical data | IP address, device type, browser, operating system, session timestamps | Automatic collection on platform use |
| Communication data | Support messages, emails, chat transcripts | Member communications with bpanthers |
| Marketing preferences | Opted-in communication channels, promotion history | Account settings and opt-in forms |
bpanthers does not collect sensitive personal data — such as racial or ethnic origin, religious beliefs, or health information — except where explicitly required for responsible gaming assessment with your awareness and consent.
3. How bpanthers uses your data
bpanthers processes your personal data for the following purposes:
- Account registration and management. To create and maintain your bpanthers account, verify your identity, manage your profile, and communicate account-related information such as verification status and transaction confirmations.
- Service delivery. To provide access to the bpanthers platform, process deposits and withdrawals, settleagers, credit bonuses, and deliver the gaming experience you signed up for.
- Identity and age verification. To confirm that you meet the minimum age requirement of 21 years and to verify that the information provided matches your identity documents. bpanthers is legally required to perform these checks.
- Anti-money laundering and fraud prevention. To monitor transactions and account activity for indicators of money laundering, fraud, or other financial crime, as required by applicable Philippine law including Republic Act 9160 (Anti-Money Laundering Act) and its amendments.
- Responsible gaming. To identify potential indicators of problem gambling behaviour and to administer the responsible gaming tools available on the bpanthers platform, including deposit limits, session limits, and self-exclusion.
- Regulatory compliance. To meet bpanthers' obligations under Philippine gaming regulations, including record-keeping, reporting, and audit requirements. Certain data must be retained for defined periods regardless of account closure.
- Platform improvement. To analyse how members use the bpanthers platform and identify areas for improvement. This is done using aggregated and anonymised data where possible.
- Marketing communications. Where you have opted in to receive marketing from bpanthers, to send relevant information about promotions, new game categories, VIP Club updates, and platform news. You can opt out at any time through your account settings.
- Customer support. To respond to your queries, investigate complaints, and resolve disputes. Support communications may be retained for a defined period for quality assurance and dispute resolution purposes.
4. Legal basis for processing
bpanthers processes your personal data one or more of the following legal bases, consistent with the Data Privacy Act of2012 (Republic Act 10173) of the Philippines:
- Contractual necessity. Processing required to fulfil our contract with you — including account management, payment processing, and game delivery — is based on the need to perform that contract.
- Legal obligation. Processing required to comply with applicable Philippine laws — including anti-money laundering obligations, age verification requirements, and regulatory record-keeping — is based on legal obligation.
- Legitimate interests. Processing for fraud prevention, platform security, and product improvement is based on bpanthers' legitimate interests, provided those interests do not override your rights and freedoms.
- Consent. Processing for marketing communications and certain cookies is based on your specific, informed, and freely given consent. You can withdraw consent at any time without affecting the processing already completed.
5. Who bpanthers shares your data with
bpanthers does not sell your personal data. We share data only where necessary and only with parties bound by appropriate data protection obligations. The categories of recipients include:
- Payment processors. GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, Visa, and Mastercard — as required to process deposits and withdrawals on your bpanthers account. Only the data necessary for each transaction is shared.
- Identity verification providers. Third-party services that assist with KYC (Know Your Customer) checks, document verification, and age confirmation. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
- Game providers. Software developers and live game providers whose titles appear in the bpanthers lobby. Limited technical data necessary for game delivery — such as session tokens — may be shared. Game providers do not receive your identity documents or payment information.
- Regulatory and law enforcement authorities. Philippine government agencies, the Anti-Money Laundering Council (AMLC), and law enforcement bodies where bpanthers is legally required to disclose information. Such disclosure does not require your consent where mandated by law.
- Professional advisers. Lawyers, auditors, and accountants where necessary for bpanthers' business operations and legal compliance, subject to professional confidentiality obligations.
- Platform service providers. Cloud hosting, analytics, and security service providers who process data on bpanthers' behalf under strict data processing agreements.
All third parties that receive personal data from bpanthers are required to handle it in a manner consistent with this Privacy Policy and applicable Philippine data protection law.
bpanthers retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements.
As a general guide to retention periods:
- Account and identity data — retained for the duration of your active bpanthers account and for a minimum of five years after account closure, as required under Philippine anti-money laundering regulations.
- Transaction records — retained for a minimum of five years from the date of each transaction, as required by applicable financial record-keeping requirements.
- Gaming activity logs — retained for the duration of your account and for a defined period after closure for regulatory audit and dispute resolution purposes.
- Support communications — retained for up to three years from the date of last contact, for quality assurance and dispute resolution purposes.
- Marketing data — retained until you withdraw your consent to marketing or request deletion, whichever comes first, subject to any overiding legal retention requirements.
When personal data is no longer required, bpanthers deletes or anonymises it in secure manner. If full deletion is not immediately possible due to backup or archival processes, the data is isolated and protected until deletion can be completed.
bpanthers takes the security of your personal data seriously and implements technical and organisational measures appropriate to the risk. These include:
- Encryption in transit. All data transmitted between your device and the bpanthers platform is encrypted using Transport Layer Security (TLS). This applies to account login, payment processing, and any page on bpanthers that handles personal data.
- Encryption at rest. Sensitive stored data — including payment details and identity documents — is encrypted in bpanthers' databases and storage systems.
- Access controls. Internal access to personal data is restricted to bpanthers personnel and systems that require it to perform their specific function. Access is role-based, logged, and reviewed regularly.
- Two-factor authentication. bpanthers supports and encourages two-factor authentication for member accounts. Internal administrative access to sensitive systems requires multi-factor authentication.
- Security monitoring. bpanthers monitors platform systems for unusual activity, potential intrusions, and data anomalies. Security incidents are investigated promptly and, where required, reported to regulatory authorities.
Despite these measures, no internet-based platform can guarantee absolute security. bpanthers is not liable for losses resulting from security breaches that are beyond our reasonable control. We ask that you also take steps to protect your bpanthers account — use a strong, unique password and do not share your login credentials with anyone.
8. Cookies and tracking technologies
bpanthers uses cookies and similar technologies on the platform. Here is what we use and why:
- Strictly necessary cookies. These are required for the bpanthers platform to function. They manage your login session, maintain security tokens, and enable core account features. These cannot be disabled without affecting platform functionality.
- Performance cookies. These collect anonymised data about how pages are used — which sections are visited most, how long sessions last, and where errors occur. This data is used exclusively to improve platform performance and is not linked to your personal identity.
- Functionality cookies. These remember your preferences — such as language settings or previously entered account information — to improve your experience on bpanthers across sessions.
- Analytics cookies. Used by bpanthers' internal analytics tools to understand aggregate usage patterns. No individual-level personal data is shared with external analytics platforms for advertising purposes.
You can manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones will not prevent you from using your bpanthers account, though some convenience features may be affected. bpanthers does not use cookies for cross-site advertising tracking.
Under the Philippine Data Privacy Act of 2012, bpanthers members have the following rights regarding their personal data. To exercise any of these rights, contact bpanthers at support@bpanthers.best with your account details and a clear description of your request.